Privacy Policy

 

 

Prewave GmbH (“Prewave”, “us” or “we”) takes the protection of your data very seriously and we have implemented numerous technical and organizational measures to ensure the most complete protection of personal data processed through this website. However, Internet-based data transmissions may in principle have security gaps, so absolute protection may not be guaranteed. For this reason, you are free to transfer personal data to us via alternative means, e.g. by telephone.

 

This policy, and any other agreement between you and us, outlines how Prewave processes data we collect from you or data that you provide to us in relation to our products, website or services (collectively, “Services”).

 

If you have any questions please don’t hesitate in contacting us at privacy@prewave.ai

 

 

Cookies

We use cookies on our internet pages to monitor, analyse and improve the service we offer to you. Cookies are text files that are stored in a computer system via an Internet browser and allow visited Internet sites and servers to differentiate the individual browser of the data subject from other Internet browsers that contain other cookies. A specific Internet browser can be recognized and identified using the unique cookie ID.

Through the use of cookies, we can provide you with more user-friendly services that would not be possible without the cookie setting, because cookies allow us to customise your experience and recognise when you return to our Website. You may, at any time, prevent the setting of cookies through our website by means of a corresponding setting of the Internet browser used, and may thus permanently deny the setting of cookies. Furthermore, already set cookies may be deleted at any time via an Internet browser or other software programs. This is possible in all popular Internet browsers. If the data subject deactivates the setting of cookies in the Internet browser used, not all functions of our website may be entirely usable.

 

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Information We Collect

 

We may collect and process the following information about you:

  • Information that you provide to us at https://www.prewave.ai (the “Website”) including, but not limited to, filling in forms, registering or subscribing. This includes, but is not limited to, your name, company, position and email address

  • If you contact us we may keep a record of the correspondence to improve our system

  • Details of your visit to the Website (such as the the date and time of your access)

  • Links. We may collect data on how you interact with links across the Website. We do this to refine the Website and improve the user experience

  • IP addresses. We may collect data about your computer such as your IP address, operating system, browser type. This helps us improve our user experience

 

We hold the information as long as necessary to provide you with an effective service, manage any issues that may arise in relation to the service or any legal or regulatory requirement.

Registration on our website

You have the ability to register on our website by providing some personal data, which enables us to offer you contents or services that may only be offered to registered users due to the nature of the matter in question. Which personal data is transmitted to us is determined by the respective input mask used for the registration. The personal data you enter is collected and stored exclusively for internal use by us. By registering on our website, the IP address—assigned by the Internet service provider (ISP) and used by the data subject—date, and time of the registration are also stored. The storage of this data takes place against the background that this is the only way to prevent the misuse of our services, and, if necessary, to make it possible to investigate committed offenses. This data is not passed on to third parties unless there is a statutory obligation to pass on the data, or if the transfer serves the aim of criminal prosecution.

 

How We Use Information

 

The information you provide to us will be used to:

  • Create your account

  • Contact you for administrative reasons such as sending emails outlining products, services, processes and policies

  • Respond to questions, problems or request feedback

  • Customise and improve our Service and Website

  • Market our Services

  • Investigate, prevent and report unlawful activity that in any way threatens the Website, Prewave or you

 

Where the processing of personal data is based on Article 6(1) lit. f GDPR our legitimate interest is to carry out our business in favor of the well-being of all our employees and the shareholders.

 

Third-Party Websites

 

Although we do not include or offer third-party products or services on our website, we may link to or connect with other third party websites to enhance and improve your use of our Service. To help us understand your use of our Services, we may use Google Analytics and other third-party services to help us with the administration and efficiency of our Services, such as sending emails. These third-party providers may be given or may have access to your information but agree to receive and use this information only to provide services to us, on our behalf. We never share, sell, rent or trade any information with third parties for their promotional purpose.

 

We may release information when said release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

 

Emails and Newsletters

The emails and newslettes we send contain so-called tracking pixels. A tracking pixel is a miniature graphic embedded in such e-mails, which are sent in HTML format to enable log file recording and analysis. This allows a statistical analysis of the success or failure of online marketing campaigns. Based on the embedded tracking pixel, we may see if and when an e-mail was opened by a data subject, and which links in the e-mail were called up by data subjects. This personal data will not be passed on to third parties. You are at any time entitled to revoke the respective separate declaration of consent issued by means of the double-opt-in procedure. After a revocation, these personal data will be deleted by us. We automatically regard a withdrawal from the receipt of the newsletter as a revocation.

 

Your Rights

 

As a user of Prewave, you can make choices regarding what information we collect from you, how we use that information and how we communicate with you. It is simple and straightforward to:

  • View and modify preferences, including the way we communicate with you

  • Opt out of the collection of certain personal information

  • Opt out of Emails and Newsletters

  • Review and control information that Prewave collects from you

 

As a user of Prewave, you benefit from all rights granted to you by the European GDPR, including (1) Right of confirmation, (2) Right of access, (3) Right of rectification, (4) Right to be forgotten, (5) Right of restriction of processing, (6) Right to data portability, (7) Right to object and (8) Right to withdraw data protection consent.

If you wish to exercise your rights, please contact us at privacy@prewave.ai

You may unsubscribe at any point at the bottom of any email we send you, or direct with us at privacy@prewave.ai. Our users may receive communications related to our Services (including notices required by law) by providing their email address. We may also send you information regarding our Services, such as marketing materials and newsletters.

Data Retention

The criteria used to determine the period of storage of personal data is the respective statutory retention period. After expiration of that period, the corresponding data is routinely deleted, as long as it is no longer necessary for the fulfillment of the contract or the initiation of a contract.

 

 

Protecting Information

 

Prewave has administrative, technical and physical safeguards in place that will act to protect any personal information that you give us. These safeguards protect you against accidental, unlawful or unauthorized loss, modification, access disclosure or use.

 

That being said, it is important that you take steps to protect your personal information like:

  • Using a strong password with numbers, letters and special characters

  • Not sharing your password with anyone, ever

  • Remembering to close the browser after using our Website

Use of Slaask

We use the services provided by Slaask, Inc. (“Slaask”) to help us manage our customer support communications. To accomplish this, we provide a limited amount of your information (such as your username) to Slaask. Slaask also uses Cookies to track your interaction with the Website and browser-related information such as your IP address and number of visits. If your are not logged in, you will remain anonymous to Slaask. For more information about Slaask, their practices with respect to your personal information and how they use Cookies, please see their privacy policy located here: https://get.slaask.com/privacy-policy/

 

 

Use of Matomo

Our website uses functions of the web analytics service Matomo. Cookies are used for this purpose, which enable an analysis of your use of the website. The information generated in this way is only transferred to our own servers and and is not transferred to any third-party. You can prevent this by setting up your browser so that no cookies are saved.

Changes To The Policy

 

Any changes we make to our privacy policy will take effect immediately and will be posted on this page and, where necessary, notified to you via email.

 

If you would like to access, amend, correct or delete any information we hold about you, that is your right and you have full control. All questions, queries and doubts can be contacted to Prewave at privacy@prewave.ai and we will endeavour to respond to you as fast as possible. You may also contact us at:

 

Prewave GmbH

Floragasse 7 / 7.stock

1040 Vienna

Austria

Phone: +43 1 30 50 743

Email: privacy@prewave.ai

 

Last edited on 25.May.2018

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